Automatic ServiceDesk Dispatcher

Description

The ITSM add-on is a fully automated, self-learning service desk dispatcher and categorizer.

The response time and initial assignment can be significantly optimized with this.
Through a transparent configuration of categories and keywords, the following processes take place
take place fully automatically immediately after the ticket arrives:

• Transformation (from ticket to incident or service request)
• Categorization
• Team assignment
• Calculation and setting of the most restrictive SLAs
• Full transparency of data manipulation via journal maintenance

Technical requirements:
• Matrix42 Enterprise Service Management (the standard
supported versions)
• Workflow Activity Extension Pack (Purchase separately SKU:SMPL0270VU)

Installation:

Install Extension – Installation and Configuration

The number of licenses is based on the number of licenses of the existing Workspace Management product.

Please contact your sales representative for an individual offer.