Azure DevOps Connector

Description

The Azure DevOps Connector is the perfect solution for real-time synchronization of activities between the Matrix42 Enterprise Service Management and Microsoft Azure DevOps systems.

By using this powerful addon you’ll save time by eliminating the need to maintain a ticket in two different systems. You’ll also minimize potential errors when transferring information between the two platforms.

The efficiency of your workflows and the satisfaction of all end users, service desk agents and developers will be noticeably increased, thanks to the optimal and automated exchange of information.

The Azure DevOps Connector at a glance:

• Bidirectional interface between Matrix42 Service Desk and Microsoft Azure DevOps
• Automatic daily synchronization of all projects, processes and work item types from Azure DevOps
• Automatic linking of projects and processes from Azure DevOps in Matrix42
• You decide which tickets to synchronize
• Synchronizes newly created and updated activities (incident, task, service request, problem, change)
• Flexible selection of work item type in Matrix42 during activity transfer (example: “Incident” in Matrix42 becomes a “Issue” in Azure DevOps)
• Ticket subject, description, journal entries / comments, attachments and activity status changes are synchronized bidirectionally
• Flexibly configurable in Matrix42 as to which journal types are synced to Azure DevOps
• Supports HTML formatting in description, solution and comment/journal text
• Information about activities completed or reopened in Matrix42 is passed to Azure DevOps accordingly. Also, status changes in Azure DevOps are viewable in Matrix42 as well.
• Provision of a configurable data provider
• Matrix42 OnPremise and Cloud “ready”
• Further customer-specific modifications and extensions are possible at any time on request