Unknown ticket creator

Description

The ITSM add-on extends ServiceDesk to allow unknown users to create requests.

Advantages:
• A corresponding person object is automatically created for unknown users. The created request is then assigned to this object. In addition, a task is created to validate this newly created person object and to add to it if necessary.

Technical requirements:
• Matrix42 Enterprise Service Management
(the versions supported in the standard)

Installation:

Install Extension – Installation and Configuration

The number of licenses is based on the number of licenses of the existing Workspace Management product.

Please contact your sales representative for an individual offer.