AZURE AD Manager Connector imports Azure Active Directory manager attribute in Matrix42 Enterprise Service Management.
neo42 TenableConnector – 0-2000 Assets
The neo42 TenableConnector is an interface between the cyber exposure platform « Tenable » and Matrix42 Enterprise Service Management. Through the connector, your Matrix42 Service Desk becomes a controlling function for vulnerabilities uncovered by Tenable.
neo42 TenableConnector – >10.000 Assets
The neo42 TenableConnector is an interface between the cyber exposure platform « Tenable » and Matrix42 Enterprise Service Management. Through the connector, your Matrix42 Service Desk becomes a controlling function for vulnerabilities uncovered by Tenable.
neo42 TenableConnector – 5001-10.000 Assets
The neo42 TenableConnector is an interface between the cyber exposure platform « Tenable » and Matrix42 Enterprise Service Management. Through the connector, your Matrix42 Service Desk becomes a controlling function for vulnerabilities uncovered by Tenable.
neo42 TenableConnector – 2001-5000 Assets
The neo42 TenableConnector is an interface between the cyber exposure platform « Tenable » and Matrix42 Enterprise Service Management. Through the connector, your Matrix42 Service Desk becomes a controlling function for vulnerabilities uncovered by Tenable.
Azure DevOps Connector
The Azure DevOps Connector is the perfect solution for real-time synchronization of activities between the Matrix42 Enterprise Service Management and Microsoft Azure DevOps systems.
Multitenancy ServiceDesk
The ITSM Add-on simplifies the complex assignment of rights in the Matrix42 Service Management System. In addition, it adds multi-client capability to the ServiceDesk.
The number of licenses is based on the number of licenses of the existing Workspace Management product.
Please contact your sales representative for an individual offer.
JIRA Connector – Per Named User
Service Desk Connecteur entre Jira Service Desk und Matrix42 Service Desk
Project Planner (Kopie) (Kopie)
The ITSM add-on organizes and manages project schedules in Matrix42 Workspace Management.
This installation for up to the number of current Matrix42 licenses.
Unknown ticket creator
The ITSM add-on extends ServiceDesk to allow unknown users to create requests.
The number of licenses is based on the number of licenses of the existing Workspace Management product.
Please contact your sales representative for an individual offer.
Automatic ServiceDesk Dispatcher
The ITSM add-on is a fully automated, self-learning service desk dispatcher and categorizer.
The number of licenses is based on the number of licenses of the existing Workspace Management product.
Please contact your sales representative for an individual offer.
Project Planner
The ITSM add-on organizes and manages project schedules in Matrix42 Workspace Management.
This installation for up to the number of current Matrix42 licenses.
Generic Asset Bookings
The TAP.DE addon for professional inventory bookings supports the reliable mass processing of asset bookings.
Asset Bulk Data Acquisition
The ITSM add-on extends the standard single asset capture by a wizard-supported mass data capture, including all owner information, global information and commercial details.
The number of licenses is based on the number of licenses of the existing Workspace Management product.
Please contact your sales representative for an individual offer.
Enterprise Queue Management Extended
This ITSM add-on supplements the EQM queues with the functionalities required in everyday service desk work.
Matrix42 Remote Assistance – Web
The Matrix42 Remote Assistance extension provides simple and reliable browser-based (platform-independent) remote control of computers running Windows operating systems via UUX. Matrix42 Remote Assistance – Web can be used within the corporate network, but also across firewall boundaries and without VPN by supporting the http(s) protocol. Thus, a connection to devices on the Internet can be easily established.
Scheduled Service Provisioning
The ITSM add-on enables scheduled service provisioning, so the provisioning of each service can be planned and assigned at the right time.
This installation for up to the number of current Matrix42 licenses.
Workflow Activity Extension Pack
The add-on extends your existing Matrix42 Workflow Studio with field-proven workflow activities.
The number of licenses is based on the number of licenses of the existing Workspace Management product.
Please contact your sales representative for an individual offer.
AD Catalogue Management
The ITSM Add-on transfers existing authorisation groups, including their description, from the Active Directory into the Matrix42 system and auto identify already provisioned security rights to documentate it to the system.
Auto CMDB – Bundle with Asset Network Connection Extension
The ITSM add-on can display connections and dependencies between existing assets or CIs based on various informations.
The number of licenses is based on the number of licenses of the existing Workspace Management product.
Please contact your sales representative for an individual offer.
Human Resources Management
The ITSM add-on provides support for IT-supported human resources processes starting with onboarding, offboarding, movement as well as time-controlled service provisioning in the Matrix42 system.
This installation for up to the number of current Matrix42 licenses.
neo42 Service Management Depot
The neo42 Service Management Depot is a community-collection of best practice solutions for the Matrix42 ESM. It contains lots of addons that optimize working with the solution, extremely accelerate its implementation or extend its functionalities.
DocuSign Connector
The DocuSign Connector provides an interface between DocuSign and Matrix42 Enterprise Service Management and enables, in any ordering and provisioning process, the integration of a digital signature / signature via DocuSign of one or more users.
Premium License – Bright Pattern Omnichannel Communication Interaction Platform
Bright Pattern’s AI-powered Omnichannel Communication Interaction Platform enables your Matrix42 solution to communicate on all voice and digital channels (chat/SMS/MMS/email/messengers) while providing automated incident creation and resolution, status updates, notifications, automated password reset, and automated routing of all communications.