Matrix42 ESM Platform Workflows 2: Create, Customize, Manage Workflows
One-pagerThis training course will provide you with the skills required to manage and create workflows for Matrix42 Workspace Management, or to customise existing workflows according to your own requirements.
The training will be held in german.
Description
Matrix42 ESM Platform Workflows 2: Create, Customize, Manage Workflows Training for Matrix42 Workspace Management
Learning goals
This product training gives you all the knowledge you need to manage, create, or customize existing workflows for Matrix42 Service Management. This also includes recognizing how the graphical workflow engine is built internally and how the internal elements are managed.
(Training days: Wed.-Fri., 3 days)
As a supplement to this training, we recommend the separately bookable Matrix42 ESM Platform Workflows 1: Workflow Studio Basis, which takes place directly in front of it. (Training days: Mon.-Tues., 2 days)
Target groups
Specialists, Workspace Management or IT Administrators, ITSM Process Owners
Contents
-
- Introduction
- What are workflows from a business process and engineering perspective
- Technologies used
- Integration into the Matrix42 products
- Workflow activities, components, templates and the workflow engine
- Workflow Studio
- Getting to know the interface
- Check in and check out workflows
- Integration context: How can a workflow be activated
- My first workflow
- Arguments and variables
- Processing the variables
- Joint construction, integration and testing of a simple workflow
- Product workflows
- Getting to know some of the standard workflows provided by Matrix42
- Workflow activities
- Technical structure of activities
- Try out common activities
- Integration of workflows
- Action, Compliance Rule, Activation
- Workflows in Service Catalog
- Incorporation of approval and provisioning workflows
- Administration
- Versioning, monitor
- Introduction
Requirements
Practical experience in service store administration and SQL knowledge (understanding and creating SQL statements). Knowledge of the Matrix42 data model. Helpful are Visual Basic and Powershell skills. Prior participation in the trainings of Matrix42 ESM Platform Administration Basic Training, Matrix42 ESM Platform Administration Advanced Training and Matrix42 ESM Platform Workflows 1: Workflow Studio Basis is recommended.
The participant should be able to:
- Create configuration elements
- Create data definitions,
- Using the Solution Builder
- Configure and design service,
- Know the database schema,
- Understand and design processes.
The training will be held in german. For Workflow 2 training held in english klick here.
Training Location
All training courses take place online.
We would be happy to advise you on individual online or face-to-face training.
You can reach us at training@matrix42.com or +4969667788505
Matrix42 Trainingscenter Frankfurt
Elbinger Str. 7
60487 Frankfurt
+4969667788505
In-House Training at your Location
For in-house training, please contact your Matrix42 customer service representative or send a request to training@matrix42.com
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