Expert Search

The ITSM add-on extends the search function in Matrix42 Service Management.

Contract type: Subscription
License metric: Installation
Fabricant innomea GmbH

Description

The ITSM add-on extends the search function in Matrix42 Service Management.

 

Features:
In the standard system a preselection has to be made in which area the search should be done.

 

The following areas for searching are available:
• Archived Service Requests
• Tasks
• Global Activity Overview
• knowledge base
• Service requests
• Incidents
• Tickets

 

On the other hand, the add-on searches parallel in all the above-mentioned areas via full-text search, in addition two further areas can be searched:
• Changes
• Journal

 

As a search result, the areas in which the search term was found are displayed. A direct link leads to the search result.

 

Technical requirements:
• Matrix42 Enterprise Service Management from 9.1.3

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